How to accept an invitation in order to access a shared label on Google

When a label is shared with a Google user, the invited user will receive an email notification that allows them to access the shared contact label. The invited collaborators sharing status will remain as ‘Invitation sent’ on the senders dashboard, until the invited recipient accepts.

Time needed: 3 minutes.

Follow these easy steps to gain access to a contact label via an email notification:

  1. Once a label is shared, with a Google user, the inviting user will notice a ‘⚠’ icon on the icon on the invited collaborators’ avatars.


    Click onto the share icon, next to the collaborators, for further sharing status information.

    The inviting user will notice a ‘⚠’ icon when adding a collaborator

  2. The inviting user will see the “Invitation Sent” status.


    This shows that the invited user received the invitation by email. However, if the recipients did not receive the invitation, ask them to check their spams folder and to mark the email as “not a spam”.

    If the email is not in the spams folders, click on “More info”

    The inviting user will see the “Invitation Sent” status.

  3. The invited user will need to click on the “View Contacts” button.

    If the invited user didn’t receive the sharing invitation, you can simply send them a new invitation by clicking on the ‘Re send invite’ button or click ‘Copy link’. They will receive an email with a link to follow in order to accept the invitation.

    click on the “View Contacts” button

  4. Click on “Copy link” to send it directly to the invited user.


    Now you can send the invitation link by email or by instant messenger to the invited user directly.

    Recipient shall receive an email notification

  5. As you can see, the user accepted their “Invitation” and is now a collaborator of the label.


    Immediately after the invited user has accepted the invitation, the shared label appears on their shared contacts manager and also in Google contacts.

    user accepted their ‘Invitation

Voila! The shared label is now visible on the Shared Contacts for Gmail® dashboard and in Google Contacts, synchronized in real-time.


Troubleshooting

What does it mean when the invited collaborator exhibits an “Invitation sent” message?


The recipient will need to accept the invitation contained in the email they received.

What does it mean when the invited collaborator exhibits an “Invitation sent” message?


What If the invitee didn’t receive the invitation email OR If a message shows “Invalid Invitation”?


– The inviter must click ‘Resend invite’ or alternatively the inviter must send them the link directly by clicking on “More Info” > “Copy” link and then send them by email or chat.
If Recipient never received the invitation or shared contact, they must check in their spam folder for “has shared contacts with you”. If not in their spam folder, copy invite and send it directly through chat or any IM.

What If the invitee didn’t receive the invitation email OR If a message shows “Invalid Invitation”?


What must I do if I receive a message that shows “You are not logged on the expected account”?


The user must check their account and log with the same email address that was invited.

What must I do if I receive a message that shows “You are not logged on the expected account”?


What does the “check mark” mean under a collaborator status?


If, on the inviting user’s dashboard, the invited collaborator exhibits a “check mark”, the shared label will appear in less than 5 minutes on their end and in their Google contacts.

What does the “check mark” mean under a collaborator status?


What does it mean if a collaborator exhibits a ‘⚠’ symbol?


Do not stress, it simply means that the share was unsuccessful. Click onto the symbol to see what the problem is.


What does it mean if a collaborator exhibits a ‘⚠’ symbol?


I have shared my contacts, but my colleague cannot see the them?


– The recipient must make sure they have accepted the invitation, or you must try accepting the invitation from an incognito window or a different browser.
– If the problems still proceeds, simply log out of all Google accounts from that browser, clean up all cookies and cache then log in to the correct account to accept the invitation.

I have shared my contacts, but my colleague cannot see the them?

If you have any further questions regarding Shared Contacts for Gmail® and Invitations, contact our support!

This is how easy it is to share your Google Contacts by using Shared Contacts for Gmail®.

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